Privacy Policy
How customer data is handled.
Last updated: 26 Apr 26 @ 15:48
This privacy policy explains how WinMotive collects and uses customer data for account registration, entries, payments, support, fraud prevention and winner verification.
1. Information We Collect
We may collect your name, username, email address, phone number, billing details, delivery details, account activity, order history, ticket numbers, skill game submissions, contact form messages and technical data such as IP address and device/browser information.
2. How We Use Data
Data is used to create accounts, process competition entries, calculate site credit, provide support, send transactional emails, prevent abuse, verify winners and improve the website.
3. Payments
Card payments should be handled by Stripe or another secure payment provider. WinMotive should not store raw card numbers on this website.
4. Email
Transactional emails may be sent from the no-reply address set in the admin settings. Contact form emails are sent to the configured contact form recipient.
5. IP Addresses
IP addresses may be stored with contact messages, entries, security logs and emails to help with fraud prevention and support.
6. Cookies and Sessions
The website uses session cookies so customers can log in, keep cart items and complete checkout.
7. Data Sharing
Data may be shared with payment processors, email delivery providers, fraud prevention tools, hosting providers, legal advisers or regulators where required.
8. Your Rights
UK users may request access, correction or deletion of their data where applicable. Some records may need to be kept for legal, financial or fraud prevention reasons.
9. Contact
Use the contact form or support email shown on the website for privacy requests.